FAQ's
How long does standard shipping take?
Standard shipping generally takes up to 5 business days, depending on your location in the country. This means that when you add weekends into the mix, it can take up to a week and a half. Additionally, this type of shipping may be delivered by UPS or USPS and does not include the ability to make changes to delivery. If you need your package faster, you may want to choose one of our other shipping options.

What is a "Pending Transaction"?
When you make a purchase with your debit or credit card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect. These holds have an automatic expiration date of 3-5 business days, depending on bank policy. These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.

When will my order ship?
Orders placed before 3pm EST, Monday through Friday are often shipped same day. Orders placed after 3pm EST should be shipped the next business day. Business days include Monday through Friday, and exclude Holidays. All orders are subject to verification and product availability prior to processing and shipping.

Can I make changes to my order after it has been submitted?
Once your order has been placed we are generally unable to adjust or modify the information - because it's often packed and on a truck within hours. If you have a change to make, please let us know as soon as possible at 770-485-7015. We will do our best to help as long as the package is still here.

The tracking says my package was delivered but I do not have it?
First, ask everyone in the household and surrounding neighbors if they have received the package. If still nothing, contact HD Customer Care at 770-485-7015, 9am to 5pm EST Monday through Friday. Please do not contact UPS or USPS; we will do that for you.

Does HD ship to my country?
If you live inside the United States of America, yes! If not, no.

How can I apply for a job at Head Down?
Interested in a career with HD? If you'd like to apply to work at HD, please email your resume to careers@headdownproducts.com and it will be forwarded appropriately. Note: Due to the amount of applications we receive on a weekly basis it may take some time to get back in touch with you.